Privacy Policy

1. Introduction

ServiceROI ("we," "our," or "us") is operated by QuestFeed Pty Ltd (ABN 58 632 013 855). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website serviceroi.com and use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• List your business on our platform
• Request a quote or service
• Book a service appointment
• Join our waitlist or subscribe to our newsletter
• Contact us for support

This information may include:

• Name, email address, phone number
• Business name, address, and details
• Service location and property details
• Service history and preferences
• Payment information (processed securely by third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website
• Location data (with your permission)

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Connect customers with home service professionals
• Facilitate booking and scheduling of services
• Process transactions and send related information
• Send administrative messages and updates
• Respond to your comments and questions
• Improve our website and services
• Send marketing communications (with your consent)
• Generate analytics and usage reports
• Verify business credentials and licenses

4. Information Sharing

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, email, analytics)
• Business Connections: To connect customers with home service professionals (with consent)
• Professional Listings: Business information may be publicly displayed in our directory
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Important: We never sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (SSL/TLS)
• Secure data storage on protected servers
• Regular security audits and updates
• Restricted access to personal information

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request transfer of your information
• Opt-out: Unsubscribe from marketing communications
• Complaint: Lodge a complaint with a supervisory authority

To exercise these rights, contact us at privacy@serviceroi.com.

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use:

• Essential cookies: Required for website functionality
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Services

Our website may contain links to third-party websites or integrate third-party services including:

• Google Maps for location services
• Payment processors
• Social media platforms
• Analytics services

We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

9. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this policy. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it.

11. International Data Transfers

ServiceROI operates in Australia and the United States. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in compliance with applicable laws.

12. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to access your personal information
• Right to equal service and price

13. Australian Privacy Principles

As an Australian company, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This includes requirements for collection, use, disclosure, and security of personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at: